Fixed broken Help & Support Center

Several of our Windows Server systems have missing or broken “Help & Support” services. I finally tracked down Microsoft KB 937231, which describes a very similar issue. My situation didn’t match closely, but the article described a work-around procedure for re-installing the Help & Support service.

At a command prompt, run:

  • %windir%\pchealth\helpctr\binaries\HelpSvc.exe /regserver /svchost netsvcs /RAInstall
  • %windir%\pchealth\helpctr\binaries\HSCUpd.exe -i %windir%\pchealth\helpctr\binaries\
  • %windir%\pchealth\helpctr\binaries\HSCUpd.exe -i %windir%\pchealth\helpctr\binaries\
  • Turns out that my system didn’t have, but I did have So I substituted that file in the last setp. Now the Help & Support service is running, and the things that plug into it &emdash; like the links in events in the event logs — are working.

    I’m always happy when I fix a long-standing annoyance.

    Sr. System Administrator at the University of Vermont

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